Insights from our experts

Automotive CRM

Your dealership knows more than it uses

Roughly two thirds of the contribution margin is earned in aftersales - exactly where disconnected data costs the most. A short look at the way out.

IRM

On the Other Side of the Table

Rynex has renewed its ISO 27001 certification. Following the initial certification last year, the company has now passed the external audit against the internationally recognized standard for information security management systems for the second time.

FSM SOM

A Contract Before the Contract

In the textbook, procurement picks the supplier. In reality, the decision is made years earlier. A pattern you find in a surprising number of industries.

AI Work

AI in Our Consulting Work

A solution package that used to take a full week now fits into a single working day. The decisions stay with the consultant. The typing doesn't have to.

CSM

Readiness Check

If your ServiceNow roadmap is heating up, there's a silent risk most teams underestimate: costly customizations and weak change management.

Integration

ServiceNow and Kafka: Integration Platform (3/3)

Part three closes the series: a middleware platform sits between ServiceNow and Kafka, transforms data in transit, and handles many sources at once - at a price.

Integration

ServiceNow and Kafka: Stream Connect (2/3)

Part two of our series: ServiceNow Stream Connect works with standard Kafka and needs no Confluent enterprise license - but it does need a license from ServiceNow.

Integration

ServiceNow and Kafka: The Confluent Connector (1/3)

Part one of our series: the Confluent Kafka Connector - the fastest route to stream ServiceNow data into Kafka when Confluent is already in place.